After-sales
Better after-sales service equals longer equipment life, and in addition to a longer warranty, we have prepared other services to ensure that your equipment is up and running. In order to meet the production needs of our customers, providing the machine is only the first part of the service, we can provide you with including and not limited to the following.
- One-year warranty for all machines
- One-on-one technical guidance
- Online fault diagnosis and on-site repair services
- 24-hour online customer service response
- Free replacement of parts during the warranty period
Technical Support
We have a dedicated sales and engineering team behind our machines. Solving your equipment problems in a timely manner is always our service objective. With XinHua, technical questions about your equipment will be answered professionally. We offer a wide range of technical support to ensure that you can run an efficient production program.
- Professional engineer online/telephone support
- Product manual
- On-site installation/training and use
- Original spare parts, fast supply
Accessory Offerings
XinHua is equipped with a standardized spare parts inventory system, so that both wearing parts and customized requirements can be prepared as quickly as possible. The shortest delivery time and the best quality of spare parts are important reasons for you to choose us, to ensure the supply of critical parts to better support your production plan.
- Non-standard machine accessories are produced in the factory and fast supply
- Long-term cooperative suppliers, low-price purchase
- Free consumable parts for shipment
- Provide accessories quality report
Multi-directional services
In order to meet the various needs of our customers, we have prepared more comprehensive service options, not only to ensure that everything is responded to, but also to help you in the fastest and most convenient way. XinHua will prepare professional online customer service and experienced local field technicians to respond to your questions.
- Quick response before sales
- Timely production and shipment
- After-sales service return visit
- Global agent recruitment
